Refund & Return Policy

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Refund & Return Policy

Last Updated: January 2026

At Aroma Sip (https://aromasip.in), customer satisfaction is important to us. As we deal in consumable tea products, we follow a transparent and fair refund and return policy in accordance with Indian e‑commerce standards.

1. Returns Eligibility

We accept return requests only under the following circumstances:

  • Product received is damaged during transit

  • Product received is incorrect or different from what was ordered

  • Product received has tampered or defective packaging

⚠️ Due to the nature of consumable goods, returns are not accepted for opened, used, or partially consumed products.

2. Return Conditions

To qualify for a return:

  • The return request must be raised within 48 hours of delivery

  • The product must be unused, unopened, and in original packaging

  • Original invoice/receipt must be provided

  • Unboxing photos or videos may be required for verification

Requests that do not meet the above conditions may not be approved.

3. Refund Policy

Once your return request is approved and the returned product is inspected:

  • Refunds will be initiated to the original mode of payment (PhonePe / UPI / card / bank)

  • Refund processing time: 5–10 business days, depending on your bank or payment provider

Shipping charges (if any) are non‑refundable, unless the return is due to our error.

4. Non‑Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind or personal taste preference

  • Incorrect shipping address provided by the customer

  • Failed delivery due to customer unavailability

  • Minor variations in color, aroma, or taste due to natural sourcing of tea

  • Delays caused by courier partners beyond our control

5. Order Cancellation

  • Orders can be cancelled before dispatch only

  • Once the order has been shipped, cancellations are not permitted

  • If cancelled before dispatch, a full refund will be initiated to the original payment method

6. How to Request a Return or Refund

To initiate a return or refund request, please contact us with your order details:

Email: aromasip609@gmail.com
Subject: Refund / Return Request – Order ID

Our support team will review your request and respond within 2 business days.

7. Policy Updates

Aroma Sip reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on the website.

By placing an order on Aroma Sip, you agree to the terms stated in this Refund & Return Policy.